Our Maintenance based on Service Levels —preferred by 90% of our clients—implies exclusive dedication from an expert team of professionals in the technologies to be maintained; the goal is to provide a quality and continued service, even when the work load is slower. Such periods are considered off-peak moments, which are used to perform added-value tasks such as evolution and adaptation chores, preventive maintenance, perfective maintenance, or testing. We are totally pro-active.
Our Level of Service Management offer continues support to major firms in a variety of sectors, such as the automotive industry, finances, health care and services. Companies include BBVA, BMW, Vodafone, Pris Group, Prosegur, among others.
- 100% customer oriented. Vocation for service.
- A multi-disciplinary team. We have expert technical profiles in a wide range of technological environments.
- We know how to react quickly in the light of incidence resolution. We are aware of just how importantsuch events are for our customers.
- Experts in specific tools to manage the demand, control and vision the source code, alerts and reporting.
- Ability to detect opportunities for synergies between services and similar products.
- Flexibility. We are able to adapt to customer needs.
- Quality is measured by the indicators defined for the service.
- Develop new functionalities.
- Expansion of system.
- Adaptations due to technological changes.
- Process follow-up.
- Technical consultancy and Guidance.
- Resolution of incidences.
- Risk prevention. Testing.